Tuesday, August 12, 2008

How do I hate thee Comcast...

...let me count the ways

1. Your service is inconsistent at best.

2. When I finally can't take your inconsistency and call technical support, they say they can't help.

3. When I call tech support the next day, because I still can't believe you told me you couldn't help, you can only set up service appointments that make me miss work.

4. Three days later, while I am missing work, the service tech does not show up.

5. When I call to ask where the service tech is, you tell me the appointment was canceled by said service tech, and yet no one told me, so I am still missing work.

6. The service tech canceled the appointment because he said there was a service outage. Which is, of course, the reason I made the appointment. In a nice bit of irony though, my service was actually working when they told me there was an outage.

6. You tell me you will call the dispatch office and have them call me to try and get the service tech out this afternoon, but maybe not until tomorrow.

7. An hour after the dispatch office was supposed to call me I am still sitting here not at work using my internet that is not working with no sign of when I will get any help.

Now I am seriously considering switching to AT&T DSL. Kudos Comcast, you have achieved new levels of poor customer service.

0 Comments:

Post a Comment

<< Home